Privacy policy

This policy explains how CleanologySG (“we”, “us”) collects, uses and protects your personal data when you use cleanologysg.com, contact us on WhatsApp or by phone, or book our cleaning services. We handle personal data in line with Singapore’s Personal Data Protection Act 2012 (PDPA).

What we collect

• Contact details you give us: your name, phone number, email address and service address.
• Job details: what you need cleaned, photos you send us, and your preferred dates.
• Website data: basic technical information such as your browser, device and the pages you visit, collected through cookies and similar tools.

How we use it

• To reply to your enquiry and give you a quote
• To schedule, carry out and follow up on your cleaning job
• To send you service-related messages, such as booking confirmations and reminders
• To understand how people use our website so we can improve it

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We do not sell your personal data. We only share it when we need to provide our service, for example with the cleaning technician assigned to your job, or with service providers that help us run our website and communications, such as our web host and WhatsApp. We may also disclose data where the law requires it.

Photos you send us

Photos of your furniture or home are used only to quote and plan your job. We will ask your permission before using any before-and-after photo of your job on our website or social media, and we will never show your face, address or anything that identifies you without your consent.

Cookies

Our website uses cookies to work properly and to measure visits. You can block or delete cookies in your browser settings; the site will still work, although some features may not.

How long we keep it

We keep personal data only as long as we need it for the purposes above, or as required by law, and then delete or anonymise it.

Your rights

You can ask us to access or correct the personal data we hold about you, or withdraw your consent to our use of it. To do this, contact us using the details below. If you withdraw consent, we may not be able to provide some services.

Contact us

For any question about this policy or your personal data, WhatsApp or call us on +65 8748 0535, or use our contact page.

We may update this policy from time to time. The latest version will always be on this page.